FAQ & Tips

We get many questions from our customers worldwide.
We try to answer most of them directly in this Frequently Asked Questions.

We also have great tips for you, look at the articles here below.


FAQ: 


Do you ship to all of Europe? 

Yes, Our Dutch and European clients can order in the webshop.
After receiving your payment we start working on your order.

What is the delivery time of my order?
After receiving your payment, we start working on your order.
Normally your order is packed in 2 to 4 days and ready for transport.

The delivery time of your package within Europe depends on several aspects.

International transit times vary depending on the destination country. 

One package ( box ) we send by post. Depending on your country transittime it will take 3 to 14 days.
A pallet, we send by freight forwarder, depending on your country the transittime takes 2 to 8 days.

Do I get a track & trace for my shipment?

Yes. Once your parcel or pallet is in distribution, you automatically receive the T&T by email.

How long is the shelflife of ready-made stroopwafels?

For export, we have two kinds of quality stroopwafels.


Basic Export quality - shelflife is 12 months after production.

Best Export quality  - shelflife is 6 months after production.
Freezing stroopwafels is possible and this will almost stop the aging process completely.
Are you located in a warm country? 

Always keep food storage in a climate-controlled area away from windows and moisture.

 

 



 

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    How long can I use the prepared batter (poffertjes, pancakes, waffles etc.

    The prepared batter can be outside the fridge for maximum 1 hour. *This is for batter for Pancakes, Waffles, Poffertjes and Crepes.

    Cover the bucket of the batter with a lid or a cloth.

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    How to clean your poffertjesplate

    Cleaning your poffertjesplate is a nasty job.

    Clean the poffertjesplate after use when necessary.
    Use the scraper from our…

  • What are the shipping costs - outside of Europe?
    What are the shipping costs - outside of Europe?

    Our logistic partner helps us with our global logistics.

    Is it a box or a pallet?
    BOX up to 20 kg * other weights are upon request.
    Depending on the weight and dimensions we give you some examples.
    Prices are in Euro and…

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    Which Poffertjesmachine should I buy?

    Do you want to start selling our famous Dutch minipancakes?
    Let me help you with some advise.
    ----------
    ELECTRIC

    1) The Electric Poffertjesmachines with 50 holes or 100 holes with a cast iron baking plate

    The cast iron is…

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